Terms of Service

By using the Vaanika AI ("Vaanika", "we", "our") website, mobile app, APIs and all related services (together, the "Services"), you agree to these Terms of Service ("Terms").

If you use the Services on behalf of a company or organisation, you confirm that you have the authority to bind it to these Terms.

If you do not agree to these Terms, please do not use the Services.

You must be at least 18 years old to use the Services. Users under 18 may only use the Services with the consent and supervision of a parent or legal guardian.

You may not use the Services from any place where doing so is against the law.

To create an account, you must provide accurate and complete information, such as your name, phone number and email. You are responsible for keeping it up to date.

Do not share the OTP sent to you for login with anyone. You are responsible for all activity that happens under your account.

If you believe someone else has used your account, tell us right away at support@vaanika.ai.

You will use the Services only within the law and in line with these Terms.

Business accounts using Vaanika to talk to their customers must follow all applicable laws, including TRAI rules on DND and commercial communication, obtaining consent, and disclosing call recording.

Using the Services for spam, fraud, phishing or harassment.

Copying someone's name, voice or identity without permission, or creating deepfakes.

Creating or spreading hateful, violent, obscene or child-harmful content.

Hacking, reverse engineering or overloading the Services, or attempting to break their security.

Using Vaanika's outputs to train a competing AI model, or reselling the Services without permission.

Using the Services for anything that violates Indian law or the law of your country.

Vaanika AI generates responses using machine learning. These responses can sometimes be wrong, incomplete or out of date.

Vaanika's responses are not a substitute for medical, legal, financial or any other professional advice. Always consult a qualified expert before making important decisions.

You are responsible for reviewing outputs before using them.

You keep your rights to what you give Vaanika ("Input") and what Vaanika gives you ("Output"), to the extent the law allows.

You grant us a limited permission to process your content in order to operate, improve and secure the Services.

We handle your personal data in line with the Digital Personal Data Protection Act, 2023 and our Privacy Policy. We do not sell your data.

Some Services are free. Prices, limits and features for paid plans are listed on our pricing page.

All prices are in Indian Rupees, and applicable GST is charged separately unless stated otherwise.

Subscriptions renew automatically each billing cycle until you cancel. If you cancel, the Services keep working until the end of the current cycle.

Fees already paid are generally non-refundable, unless the law or a separate agreement says otherwise.

Vaanika can connect to third-party services such as WhatsApp, Google, Razorpay and Zoho. Your use of those services is governed by their own terms.

We are not responsible for the availability, operation or errors of third-party services.

The Vaanika name, logo, software, design and all related technology are the property of Vaanika AI or its licensors.

These Terms give you a limited, non-exclusive and non-transferable right to use the Services. They grant no other rights.

We may add, change or remove features of the Services.

If you violate these Terms, we may suspend or close your account without prior notice.

You can close your account at any time. Some sections, such as payments, liability and disputes, continue to apply after your account is closed.

The Services are provided "as is" and "as available". We do not guarantee that the Services will always run without interruption, without errors or fully securely.

To the extent the law allows, Vaanika will not be liable for any indirect, incidental or consequential losses, such as loss of profits or data.

Our total liability for any claim will not exceed the amount you paid us in the 12 months before the claim.

If a claim is made against Vaanika because of your misuse of the Services or your breach of these Terms, you agree to protect Vaanika from and compensate it for that loss.

These Terms are governed by the laws of India.

Any dispute will first be resolved through mutual discussion. If it is not resolved, it will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996, and the seat of arbitration will be New Delhi.

Subject to the above, the courts of New Delhi will have exclusive jurisdiction.

We may update these Terms from time to time. For major changes, we will notify you in advance by email, SMS or in the app.

Continuing to use the Services after a change means you accept the new Terms.

For questions or complaints, write to us at legal@vaanika.ai.

Grievance Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021: Grievance Officer, Vaanika AI, grievance@vaanika.ai. Complaints will be acknowledged within 24 hours, and we will aim to resolve them within 15 days.