Solutions · Customer service

Customer service that resolves, not just responds.

Vaanika handles order status, refunds, account changes and FAQs end to end - and hands complex issues to your team with full context.

resolved without a human: 68%
average wait time: -80%
customer satisfaction: 4.8/5

What it does

Takes real action
Looks up orders, issues refunds and updates accounts through your systems.
Remembers context
Unified memory across voice, WhatsApp and chat, so customers never repeat themselves.
Smart handoff
Escalates to the right agent with a summary, sentiment and suggested next step.
Quality on every conversation
Every interaction is transcribed, scored and searchable.

Live conversationSample

CustomerMy order hasn't arrived yet. It was supposed to come yesterday.
VaanikaSorry about that! I can see order #48213 is with the courier and out for delivery today by 6 PM.
CustomerOkay, can you make sure they call before coming?
VaanikaDone - I've added a note for the delivery partner to call you 15 minutes before arriving.

More solutions

AI receptionist

Answer every call, book appointments and route callers - day and night.

Outbound sales

Call leads, follow up on time and book meetings for your sales team.

Lead qualification

Ask the right questions and send only sales-ready leads to your team.

Secure AI that
pays for itself.