Privacy Policy

Vaanika AI ("Vaanika", "we", "us") provides AI assistants for chat, voice and messaging. For personal data you share with us directly, we are the Data Fiduciary under the DPDP Act.

When a business uses Vaanika to talk to its own customers, that business is the Data Fiduciary and we process data on its behalf as a Data Processor.

Account data: your name, phone number, email address and company name when you sign up.

Conversation data: messages, call recordings and transcripts created when you or your customers use an assistant.

Usage data: device type, browser, IP address, pages visited and features used, collected to keep the Services secure and improve them.

Payment data: billing details processed by our payment partners. We do not store full card numbers.

To create and manage your account, verify your identity with an OTP, and provide the Services.

To improve answer quality, fix errors and prevent fraud and abuse.

To send service messages and, if you agree, product updates. You can unsubscribe at any time.

We do not use customer conversation data to train models shared with other customers without explicit permission.

We process personal data based on your consent, or for legitimate uses allowed under the DPDP Act, such as complying with the law or providing a service you requested.

You can withdraw consent at any time. Withdrawing consent does not affect processing that happened before.

We share data only with service providers who help us run the Services, such as cloud hosting, telephony and payment partners, under written contracts.

We may disclose data if required by law or to protect the rights and safety of our users.

We never sell your personal data.

Data is stored on secure servers in India by default. Enterprise customers can choose other regions.

We use AES-256 encryption at rest, TLS 1.3 in transit, role-based access and regular security audits.

We keep account data for as long as your account is active. Conversation data is kept for 12 months by default, and business customers can set a shorter period.

When data is no longer needed, we delete or anonymise it.

You have the right to access, correct, update and erase your personal data, and to nominate another person to exercise your rights.

To make a request, email privacy@vaanika.ai. We will respond within 30 days.

We do not knowingly collect data from children under 18 without verifiable consent from a parent or guardian.

For privacy questions, email privacy@vaanika.ai. For complaints, contact our Grievance Officer at grievance@vaanika.ai.

If you are not satisfied with our response, you may approach the Data Protection Board of India.